Privacy Policy
This Privacy Policy will help you better understand how we collect, use, and share your personal information.
Privacy Policy
IntelliCraft Solutions ("we", "our", "us") collects, uses, and discloses personal information when you visit our website (https://intellicraftsolutions.com), use our services, or engage with us in other related ways (including sales, marketing, or events).
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. For more information, contact us at privacy@intellicraftsolutions.com.
Summary of Key Points
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents to find the section you are looking for.
1.Introduction
IntelliCraft Solutions ("we", "our", "us") values your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, your rights, and how to contact us.
2.Scope
This Privacy Policy covers visitors to our website, clients, and users of services we deliver.
3.What Personal Information Do We Process?
When you visit, use, or navigate our services, we may process personal information depending on how you interact with us and the services. We process the following categories of personal information:
Account & Contact Data
Name, email, phone, company, billing address.
Project Data
Materials you provide (brand assets, designs), files, API keys (stored securely).
Payment & Billing Data
Invoices, transaction IDs (we may use third-party payment processors; card data not stored on our servers).
Usage Data
IP address, device type, browser, pages visited, timestamps (via cookies / analytics).
Support Data
Chat transcripts, support tickets and recordings if applicable.
Logs & Monitoring
Error logs, uptime monitoring data.
4.How Do We Process Your Information?
We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
- Provide, operate and maintain services
- Communicate about project status, invoices, and support
- Billing and payments
- Improve services, analytics, and market research
- Security and fraud prevention
- Compliance with legal obligations
5.Legal Bases for Processing (where GDPR applies)
- Contract performance: To deliver services as agreed
- Legitimate interests: Security, improving services
- Consent: Marketing communications
- Legal obligations: Financial records and compliance
7.When and With Whom Do We Share Your Personal Information?
Service Providers
Hosting providers (Vercel/AWS), payment processors, analytics services, email/SMS providers. These providers are bound by confidentiality agreements and only process data as necessary to provide services.
Business Transfers
In case of sale, merger, or acquisition, your data may be transferred to the new entity.
Legal Requests
We comply with lawful requests from authorities when required by law.
8.How Long Do We Keep Your Information?
We retain project files and communications for the contract duration plus 3-7 years (for tax and legal compliance purposes).
Support logs are kept for 12-24 months unless a longer retention period is required by law or for business purposes.
9.How Do We Keep Your Information Safe?
We implement industry-standard security measures:
- TLS encryption in transit
- Encrypted secrets and secure server practices
- Access control: least privilege principles
- Regular backups and security patching
- Regular dependency checks and updates
10.What Are Your Privacy Rights?
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Restrict Processing: Limit how we use your data
- Object: Object to processing based on legitimate interests
- Data Portability: Receive your data in a portable format
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@intellicraftsolutions.com
11.International Transfers
Data may be processed in India and other countries. We use standard safeguards (e.g., Standard Contractual Clauses - SCCs) if required by applicable law to ensure adequate protection of your data.
12.Do We Collect Information from Minors?
We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us immediately.
13.Do We Make Updates to This Notice?
We may update this Privacy Policy from time to time. We'll notify you of significant changes via site banner or email where required. The effective date will be updated accordingly. We encourage you to review this policy periodically.
14.Contact
For privacy-related inquiries, requests, or concerns, please contact us:
Email: privacy@intellicraftsolutions.com
Business Address:
IntelliCraft Solutions
Kolkata, West Bengal, India
Important: This Privacy Policy is comprehensive and suitable for use as a strong base, but it's not a substitute for legal advice. If you plan to operate internationally or process sensitive data, we recommend consulting with a qualified legal professional.
Privacy Questions?
If you have questions about our privacy practices or wish to exercise your rights, please contact us.